Automatic Water Exchange
Support for your Automatic Water Exchange System
Installation Tips
- Before installing, make sure to turn off the power of base station.
- After installing, you must first start the water before you restart the power.
- You must use the wrench in the explosion-proof pipe to tighten it.
- If you need to cut the water pipe, its end must be flat.
- The adapter must be installed into the back of the base station properly, until there is a "click" sound.
- When connecting the pipe to the control box, make sure the marks on the pipe disappear.
- The water pipes must not be bent.
- You must check if the pipe is leaking.
- It's best to use the decorative pipe to protect the water pipe.
User's Manual
Download a PDF version of your Narwal Freo Automatic Water Exchange System user manual.
FAQs
Check out the answers to some popular questions here.
Automatic Water Exchange Module is Narwal's innovative module to provide a next-level hands-free experience for our customers. By installing this module, the process of adding clean water, pouring dirty water, and cleaning the dirty water tank during mopping will be eliminated, as the module can automatically get clean water from your home's water source to clean the mop clothes and drain dirty water away.
The Automatic Water Exchange Module is essentially an automatic module combining the clean water tank and the dirty water tank, and it works just like how a laundry machine works: after correctly installing the module, it will connect to your home's cold water source and drainage. Once Freo starts mopping, the module will detect the mopping task. The control box will send a signal to get water from your home's water source through the clean water pipe and store in the embedded clean water tank inside the module. Cleaning water will be used to clean the mop clothes. When Freo returns to the base station for mop cleaning, the module will collect and store the dirty water inside the embedded dirty water tank. The control box will send a signal to drain the dirty water through the dirty water pipe.
Most of the time, the Automatic Water Exchange Module does not need any maintenance. When maintenance is required, you will receive a notification push from your Narwal Freo app.
If you are not completely satisfied with the Automatic Water Exchange Module, you can return it to us (the module should be in undamaged condition) within 30 days of receiving it. When returning, please be aware of the following conditions:
1. The module must be returned in good condition, in original boxes (whenever possible), and with all accessories undamaged to ensure full credit.
2. The module can be returned only to the country or region in which they were originally purchased.
3. Only module that has been purchased directly from Amazon & Narwal.com, can be returned to Narwal. Products purchased through other distributors must be returned in accordance with their respective returns and refunds policy.
Within a year of receiving the module, you are covered with a limited warranty offered by us, which does not affect your statutory rights under the laws relating to the sale of consumer products. This Limited warranty is only valid and enforceable in the country or region where the products were originally purchased.
First, please turn off the water valve if you see any damaged parts of the Automatic Water Exchange Module. Then please visit: https://shop.narwal.com/pages/accessories to shop for the accessories you are looking for. If you cannot find the accessories on our accessories page, please send an email to support@narwal.com and tell us the accessories you need, and we will do our best to assist you.