Extended warranty and mechanical breakdown coverage
Covers mechanical breakdown, battery failure, and power surge
Unlimited repairs up to the manufacturer’s suggested retail price (MSRP) of the device
If necessary and at our discretion, you will be provided with one product replacement
Following your purchase of Narwal Care, you will receive a warranty activation email.
To activate your Narwal Care plan, please confirm the order information contained in that email.
The Narwal Care service contract is administered by Servify. Plan terms and conditions can be found here.
7× wider flattened roller mop*
7× wider flattened roller mop*
DualFlow tangle-free system
Up to 140°F hot-water mopping*
31,000 Pa
hyper suction*
31,000 Pa hyper suction*
Up to 140°F
hot-water mopping*
TwinAI Dodge™ obstacle avoidance
All-in-one self-cleaning dock
All-in-one self-cleaning dock
1.57 in threshold crossing*
DualFlow tangle-free system
TwinAI Dodge™ obstacle avoidance
1.57 in threshold crossing
FlowWash Mopping System
Why does Track Mop take mopping to the next level?
Why does Track Mop take mopping to the next level?
Featuring a Track Mop, Freo 20 continuously rinses the mop with fresh water during cleaning, helping remove dirt while maintaining a cleaner mop surface. 140°F hot water helps loosen tough stains for a deeper clean across a variety of floor surfaces.
Featuring a Track Mop, Freo 20 continuously rinses the mop with fresh water during cleaning, helping remove dirt while maintaining a cleaner mop surface. 140°F hot water helps loosen tough stains for a deeper clean across a variety of floor surfaces.
Wider coverage, heated water flow, and steady downward pressure.
Wider coverage, heated water flow, and steady downward pressure.
140°F*
hot water
7×*
wider contact area
16*
nozzles
0.75 in*
mop circumference
*Data provided by Narwal lab testing. Actual results may vary depending on conditions.
*Data provided by Narwal lab testing. Actual results may vary depending on conditions.
FlowWash real-time self-cleaning rolling track mop system
FlowWash real-time self-cleaning rolling track mop system
Uses continuous fresh-water flow to rinse the larger track mop in real time, removing dirt while the mop continuously cleans itself.
Uses continuous fresh-water flow to rinse the larger track mop in real time, removing dirt while the mop continuously cleans itself.
Reaches every corner. Cleans closer to edges.
Reaches every corner. Cleans closer to edges.
The auto-reversing side brush reaches hard-to-clean corners, while the extending mop cleans along edges for improved coverage from corners to toe-kicks.
The auto-reversing side brush reaches hard-to-clean corners, while the extending mop cleans along edges for improved coverage from corners to toe-kicks.
0 in*
corner cleaning gap.
<0.19 in*
minimum edge distance
*Data provided by Narwal lab testing. Actual results may vary depending on conditions.
*Data provided by Narwal lab testing. Actual results may vary depending on conditions.
Detects the mess. Adapts the clean.
Detects the mess. Adapts the clean.
TwinAI Dodge™ distinguishes dry debris from liquid spills—boosting suction and re-cleaning dry messes when needed, while using reverse-and-forward mopping and keeping the side brush away from wet areas.
TwinAI Dodge™ distinguishes dry debris from liquid spills—boosting suction and re-cleaning dry messes when needed, while using reverse-and-forward mopping and keeping the side brush away from wet areas.
AI Dirt Detection–Particle
AI Dirt Detection–Particle
The robot intelligently adapts its cleaning strategy by reducing speed, increasing suction power, and performing additional passes when needed to ensure no dirt is left behind.
The robot intelligently adapts its cleaning strategy by reducing speed, increasing suction power, and performing additional passes when needed to ensure no dirt is left behind.
AI Dirt Detection–Liquid
AI Dirt Detection–Liquid
A dedicated cleaning strategy for liquid spills delivers a hassle-free automated cleaning experience, eliminating the need to manually clean contaminated side brushes.
A dedicated cleaning strategy for liquid spills delivers a hassle-free automated cleaning experience, eliminating the need to manually clean contaminated side brushes.
Dual 1080p RGB cameras and an AI chip understand your home environment, enabling precise navigation and obstacle detection as small as 0.2 in—even in complex floor plans.
Dual 1080p RGB cameras and an AI chip understand your home environment, enabling precise navigation and obstacle detection as small as 0.2 in—even in complex floor plans.
2x*
RGB cameras
300+*
object types recognized
*Data provided by Narwal lab testing. Actual results may vary depending on conditions.
*Data provided by Narwal lab testing. Actual results may vary depending on conditions.
Freo 20 detects and navigates around challenging obstacles, from low-profile items to transparent objects, for smoother cleaning across different home environments.
Freo 20 detects and navigates around challenging obstacles, from low-profile items to transparent objects, for smoother cleaning across different home environments.
Smart cleaning that works around your pets.
Smart cleaning that works around your pets.
Pet Care Mode adapts cleaning around your pets' activity areas, while Find Your Pet and Pet Moments help you stay connected when you're away.
Pet Care Mode adapts cleaning around your pets' activity areas, while Find Your Pet and Pet Moments help you stay connected when you're away.
Quiet cleaning for peaceful moments.
Quiet cleaning for peaceful moments.
Baby Care Mode reduces cleaning noise during naps, focused work, and other quiet moments.
Baby Care Mode reduces cleaning noise during naps, focused work, and other quiet moments.
Picks up large debris. Adapts to every surface.
Picks up large debris. Adapts to every surface.
31,000 Pa* Suction Power extracts deep-seated dirt and hair from floors and carpets. Aerodynamic roller brush and active-reversing side brush deliver proven tangle-free cleaning for long hair and pet fur.
31,000 Pa* Suction Power extracts deep-seated dirt and hair from floors and carpets. Aerodynamic roller brush and active-reversing side brush deliver proven tangle-free cleaning for long hair and pet fur.
Snack crumbs
Snack crumbs
Pet hair
Pet hair
Cat & dog food
Cat & dog food
Soil pellets
Soil pellets
*Data provided by Narwal lab testing. Actual results may vary depending on conditions.
*Data provided by Narwal lab testing. Actual results may vary depending on conditions.
Powerful on hair. Free from tangles.
Powerful on hair. Free from tangles.
DualFlow guides hair into the dustbin and helps release wrapped strands, reducing the need for frequent brush maintenance.
DualFlow guides hair into the dustbin and helps release wrapped strands, reducing the need for frequent brush maintenance.
*Data provided by lab testing. Actual results may vary depending on conditions.
*Data provided by lab testing. Actual results may vary depending on conditions.
Cleans across every height challenge.
Cleans across every height challenge.
Up to 1.57 in threshold crossing
Up to 1.57 in threshold crossing
3.74 in low-profile reach
3.74 in low-profile reach
*Noise level measured at 56.9 dB(A) during vacuuming in Quiet Mode under Narwal laboratory conditions. Actual results may vary.
*Noise level measured at 56.9 dB(A) during vacuuming in Quiet Mode under Narwal laboratory conditions. Actual results may vary.
Smarter cleaning. Less hands-on.
Smarter cleaning.
Less hands-on.
More cleaning from the same 30-minute recharge.
More cleaning from the same 30-minute recharge.
Starting at 20% up to 86 minutes and 775 sq. ft. of cleaning.
Starting at 20% up to 86 minutes and 775 sq. ft. of cleaning.
Narwal Freo Mind 4.0
Narwal Freo Mind 4.0
Recommends a cleaning plan based on your home and routine.
Recommends a cleaning plan based on your home and routine.
Say “Hey Nawa”
Say “Hey Nawa”
Start cleaning with a simple voice command.
Start cleaning with a simple voice command.
*In a 30-minute recharge test under controlled conditions, all products started at 20% battery. Freo 20 reached 43% battery, delivering up to 86 minutes of cleaning and covering up to 775 sq. ft.
*In a 30-minute recharge test under controlled conditions, all products started at 20% battery. Freo 20 reached 43% battery, delivering up to 86 minutes of cleaning and covering up to 775 sq. ft.
Always fresh. Never a chore.
Always fresh. Never a chore.
140°F hot-air drying
140°F hot-air drying
212°F hot-water
mop washing
212°F Hot Water Mop Washing
120 days dust storage
120 days dust storage
Active water tank self-cleaning
Active water tank self-cleaning
What is the FlowWash™ mopping system, and how is it different from a regular robot mop?
FlowWash is the world's first circulating hot-water track mopping system. Instead of dragging a damp pad across your floor, Freo 20 uses a wide crawler-style mop that's continuously rinsed with fresh 140°F (60°C) hot water through 16 spray holes. The mop stays clean the whole way through, so it's never smearing dirty water around your home — and it presses down with 12N of bionic, hand-like scrubbing force plus an extending edge that reaches into corners.
Why mop with 140°F (60°C) hot water?
Hot water loosens sticky, dried-on, and greasy messes that cold water leaves behind, and it helps sanitize the floor as it cleans. Because the water circulates through the track, the mop stays fresh from the first room to the last — no rewetting the same grime.
How does Freo 20 navigate, and does it actually avoid obstacles?
Freo 20 runs on the NarMind Pro Autonomous System with TwinAI dual-camera AI navigation. It recognizes and steers around the real clutter of a lived-in home — pet waste, charging cables, shoes, chair and table legs, and toys — instead of bumping into them. You can also switch on Pet Mode or Baby Mode for cleaning that's tuned to your household.
How strong is the suction, and will it get tangled with hair?
Freo 20 delivers up to 31,000 Pa of hurricane suction. Just as important, it's built tangle-free: a conical anti-tangle roller brush plus a side brush that auto-reverses to shed wrapped hair. Long hair and pet fur get collected, not wound around the brushes — so you're not cutting fur off the rollers every week.
How does the all-in-one base station take care of itself?
After each job the station runs 113–212°F (45–100°C) high-temperature self-cleaning, dries the track with 140°F (60°C) hot air to prevent odor and bacteria, automatically refills the clean-water tank, and empties debris into a 120-day dust bag. The base-station filter is removable, so you can rinse it occasionally.
How often do I have to empty the dust bin?
Most users only swap the dust bag a few times a year. With 120-day auto-empty, Freo 20 deposits debris into a bag at the base station, so day-to-day cleanup is genuinely hands-off.
