Don't Wait, Grab Your Early Birds Deals Now!
Get a $400 Coupon for the Narwal Freo Z Ultra
The Freo Z Ultra's original price is $1,499.99. Use the $400 coupon between Sep 14 and Oct 7 to pay just $1,099.99 and get the Freo Z Ultra. The coupon code expires after Oct 23.
3-Year Warranty
The Freo Z Ultra comes with a standard one-year warranty, and Early Bird customers get an extra 2-year extended warranty.
Three Steps to Get Freo Z Ultra
Terms and Conditions for Freo Z Ultra New Product Launch
Welcome to the Freo Z Ultra new product launch event (hereinafter referred to as the "Event"). Please carefully review the following terms and conditions before participating. By participating, you agree to comply with these terms and conditions.
Event Overview
The Event is valid from September 6, 2024,12:00 AM (PT) to October 22, 2024, 11:59:59 PM (PT). This Event is exclusively available on the Narwal official website (https://us.narwal.com/). The Event is divided into three phases, with specific terms for each phase as outlined below:
Phase 1: September 6, 2024,12:00 AM (PT) - September 13, 2024, 11:59:59 PM (PT)
- Event Details: During this phase, all users who subscribe to our email newsletter will receive a free one-year accessory benefit. This benefit is only applicable to users who purchase a Early Bird Offer in Phase 2 (September 14 to October 7) and use the coupon to purchase the Freo Z Ultra in Phase 3 (October 8 to October 22). Additionally, there will be a chance to participate in a draw to win a Freo Z Ultra, the giveaway will be open from 12:00 AM (PT) on September 6, 2024, until 5:00 PM (PT) on September 13, 2024.
- Benefit: The one-year free accessories benefit includes 4 pairs of mop pads (i.e, mop pad*8) and 8 disposable dust bags in total, worth $159.92. The items will be delivered in 4 quarters, with each quarter receiving a pair of mop pads (i.e., mop pad*2) and 2 disposable dust bags. We will ship the accessories for the first quarter on 12/2024. The remaining accessories will be sent to you separately on 03/2025,06/2025,and 09/2025 (The default shipping address for the free accessory benefits will be the shipping address provided by the user in the Early Bird Offer order). The giveaway includes a total of three Freo Z Ultra units. Winners will be announced on September 13 at 9 PM on Narwal's social media and notified by email. Winners will receive their prizes by October 8.
- Participation: Visit the Narwal official website and subscribe to the email newsletter during the Event period.
Phase 2: September 14, 2024,12:00 AM (PT) - October 7, 2024, 11:59:59 PM (PT)(Early Bird Offer)
- Event Details: During this Phase, users can purchase the Early Bird Offer for $49, which includes a $400 coupon and a 3-year warranty for the Freo Z Ultra (including the 1-year warranty that comes with the purchase of Freo Z Ultra and an additional 2-year extended warranty). The coupon can be used for the purchase of the Freo Z Ultra or Freo Z Ultra bundle in Phase 3.
- Benefit:
a. $400 Coupon: The coupon will be sent to users via email after purchasing the Early Bird Offer. This coupon can only be used for purchasing the Freo Z Ultra or Freo Z Ultra bundle in Phase 3.
b. 2-Year Extended Warranty for Freo Z Ultra: The extended warranty will be automatically activated upon purchasing the Freo Z Ultra or Freo Z Ultra bundle（we will send you the warranty activation information via email）.
- Purchase Method: Early Bird Offer are sold on the Narwal official website. Users must provide a valid email address at the time of purchase to receive the coupon code. Each coupon code can be used only once and is applicable only for the purchase of the Freo Z Ultra or Freo Z Ultra bundle.
Phase 3: October 8, 2024,12:00 AM (PT) - October 22, 2024, 11:59:59 PM (PT)
- Event Details: During this phase, users may apply the coupon code obtained in the previous phase to purchase the Freo Z Ultra or Freo Z Ultra bundle. Coupon codes must be redeemed within this period; any unused coupon codes will expire after the Event ends.
- Usage: Enter the coupon code when purchasing the Freo Z Ultra or Freo Z Ultra bundle on the Narwal official website or Amazon to enjoy the corresponding discount. Only one coupon code can be used per order.
Additional Terms
Eligibility:
- The Event is open to U.S. citizens or residents on us.narwal.com who are at least 18 years of age or of legal age as of September 6, 2024 (Pacific Time, PT) and are capable of entering into a legally binding contract with Narwal.
Coupon Restrictions:
- Each coupon code may be used only once, cannot be redeemed for cash and cannot be combined with other offers or promotions. To use multiple coupons, separate orders must be placed.
- Coupon codes are confidential and must not be shared with others.
Refund Policy:
If you purchased the Early Bird Offer but did not use the coupon during the third phase, you can proactively contact our customer support team at support.na@global.narwal.com to request a refund. The Narwal team will process your refund by 24:00 (PT) on October 31, 2024. Narwal team will refund all users who did not use their Early Bird coupons by 24:00 on November 31, 2024, and the refund will be returned to the original payment account.
Refunds for orders placed during the Freo Z Ultra launch event will be based on the amount actually paid.
For orders including free gifts, the gifts must be returned with the order for a refund to be processed. Refunds will not be processed if the gifts are not returned.
- Free Gifts:
- Free gifts are not redeemable for cash or discounts. They cannot be combined, transferred, substituted, discounted, chosen, or upgraded.
General Terms
- For any issues encountered during the promotion, please contact support.na@global.narwal.com for assistance.
- Due to shipping restrictions, the following U.S. regions are temporarily excluded: American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, U.S. Armed Forces, European Armed Forces, Pacific Armed Forces, Puerto Rico, Alaska, and Hawaii. Please refer to our shipping policy for details.
- To the fullest extent permitted by applicable law, we reserve the right to modify the Event rules or cancel the Event at any time. We also reserve the right to exclude any participant from the promotion in the event of fraud or abuse.
- Participation in the promotion constitutes acceptance of these terms and conditions. Narwal's decisions are final and binding. No correspondence or appeals will be considered. Narwal reserves the right to the final interpretation of this promotion.
- All orders placed during the Event must comply with Narwal's Terms of Use and return & refund policy.
- The promotion does not apply to wholesale or distributor orders.
- Participants must adhere to all applicable laws and regulations.
- All coupons are limited and available on a first-come, first-served basis. Any matters not expressly covered will be handled according to Narwal's final interpretation.
- Narwal is not responsible for any delays or issues caused by factors including but not limited to network transmission failures.
- Narwal shall not be liable for any direct or indirect losses or damages incurred by any party, including participants, in connection with or arising from actions or omissions related to this promotion.
- Data Privacy: Before participating in this promotion, please carefully read our Privacy Policy (insert link). By choosing to participate in this promotion, you agree to the collection and use of your data in accordance with our Privacy Policy.
- Event-Specific Rules: Narwal has established specific rules for each promotion. In the event of any inconsistency between these specific event rules and the general terms and conditions of the promotion, the specific event rules shall take precedence.
- EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT GUARANTEED WARRANTY OF ANY KIND, AND NARWAL HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCTS, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. NARWAL SHALL NOT BE RESPONSIBLE FOR ANY LOSSES OR DAMAGES DIRECTLY OR INDIRECTLY INCURRED BY ANY PARTY INCLUDING THE CUSTOMER IN CONNECTION OR ARISING FROM ACTS OR OMISSIONS OR IN ANY WAY RELATED TO THIS PROMOTION.THE CUSTOMER AGREES TO DISCHARGE AND RELEASE NARWAL FROM ANY LIABILITIES AND CLAIMS (INCLUDING FROM BREACH OF CONTRACT, TORT, NEGLIGENCE OR ANY OTHER CAUSE OF ACTIONS AT LAW OR EQUITY) ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS PROMOTION OR TO THE CUSTOMER’S ENTRY IN THE PROMOTION.
Hyper-Precise Avoidance and Cleaning
Spaces left clean, hazards left alone.
Sees Everything and Reacts Fast
Dual 136° cameras and dual AI chips.
Real-Time Cleaning Decisions
Targets, identifies, and adapts for messes.
Ultra-Quiet AI-Powered Station
Self-drying, and cleaning, with adaptive hot water mop washing.
12,000Pa Suction
99% particle removal on hard floors.
High-Intensity Mopping
Dual scrubbing mops remove stubborn stains.
Powerful Yet Quiet
It has never been so easy to forget that your carpets and floors are getting a deep clean as you do anything else.
Industry-Leading Suction
Tornado Suction, Breezy Sound
Certified Tangle-Free
SGS confirms 0% hair tangling, even on deeper carpets. Perfect for pet owners.⁸
Best Mopping Performance
Dual mops mimic hand-cleaning and downward pressure to remove even the most stubborn stains, including 72-hour old ketchup, coffee, and jam. ²
1.2KG
Scrubbing Pressure
180RPM
Rotating Speed
EdgeSwing technology ensures floors are cleaned right up to the walls. And now with the baseboard cleaning module, the baseboard has accumulated dust removed at the same time.
2D → 3D Cleaning
Baseboard Cleaning Extended
All Action, No Noise Base Station
Quieter than ever. But don’t believe your ears—the base station keeps your floors and Freo Z Ultra spotless.
All-In-One Quiet Base Station
The Complete Cleaning Pit Stop
AI Adaptive Hot-Water Mop Washing
120-Day Dust Storage
You Call The Cleaning Shots
Take advantage of features that customize cleaning for every member of the family.
Lidar 4.0 Precision Navigation
Scans your house and surroundings in full 360° to instantly create a detailed 4-layer 3D map, and plans the most efficient route.¹⁴
6-minute
Quick MappingMulti-level
Customized Mapping3D
Map DisplayOne App, Complete Control
Get deep cleaning control at your fingertips. Manage and customize cleaning from the Narwal app.
All Things Considered
Just Ask
Manage your cleaning with ease using voice commands. Adjust your preferences effortlessly through Alexa, Siri, or Google Home.
Child lock
Prevent accidental touches from your kids and pets.
Long Battery Life
Clean up to 150 square meters in 3 hours.¹⁴
Floor-Adaptive Cleaning
Recognizes floor type and adjusts pressure—7N for wood floors and 12N for spotless tile cleaning.
Weather-Adaptive Cleaning
Adjusts mop dampness based on the weather, ensuring a thorough clean without soaking the floor.
Custom No-Go Zones
Clean exactly where you want
LED Headlights
Identifies obstacles and cleans efficiently in dim spaces and dark rooms.
*Disclaimer:
[1] Data is from Narwal's internal lab test. Actual performance depends on user habits and environmental factors.
[2] Data is from Narwal's internal lab test. Actual performance depends on the home environment.
[3] Certified by TÜV according to the rigorous ETSI EN 303 645 cybersecurity standards.
[4] Data is from Narwal's internal lab test. Narwal Freo Z Ultra can detect over 120+ types of objects. Actual performance depends on home environment.
[5] This test was conducted by Narwal Lab. The test results are for demonstrating the obstacle avoidance features of Freo Z Ultra, not to claim it as the industry's best or superior to all other products.
[6] This test was conducted by Narwal Lab. The test results are for demonstrating the wet & dry mess Cleaning features of Freo Z Ultra, not to claim it as the industry's best or superior to all other products.
[7] Data is from Narwal's internal lab test. The noise level is measured in basic cleaning mode.
[8] Data is from SGS. Freo Z Ultra has a 0% hair tangling rate certified by SGS. The test results are for demonstrating the main brush features of Freo Z Ultra, not to claim it as the industry's best or superior to all other products.
[9] Data is from Narwal's internal lab test. 120% suction boost is compared with the basic cleaning mode of Freo Z Ultra.
[10] The auto water exchange system is sold separately at Narwal Official Website.
[11] Data is from Narwal's internal lab test. Actual temperature depends on the home environment.
[12] Data is from Narwal's internal lab test. The actual empty intervals may vary due to environmental factors. The 40% increase is compared to the Freo Z Ultra's storage time.
[13] Data is from Narwal's internal lab test. The 15% increase is compared to the industry average self-emptying noise.
[14] Lab tests. Actual results may vary.