Product Help - Freo Z10

The Narwal Freo Z10 only supports 2.4GHz WiFi and does not support 5GHz WiFi.

If your Freo Z10 shows an offline status or network disconnection, follow these 2 steps:
1. Verify 2.4GHz Network
Ensure your router's 2.4GHz band is active (required for smart devices).
2. Diagnostic Hotspot Test
● Enable a mobile hotspot with a simple password.
● Reconnect the robot to the app via the hotspot.

Dear user, before mapping, please prepare as follows:
1. Ensure the doors to rooms to be cleaned are open so the robot can explore without missing any room;
2. Put away obstacles on the floor, such as wires, clothes, books, etc.;
3. Ensure there are no obstacles near the base station for the robot to exit the base station properly;
4. When the robot is mapping, DO NOT get close to the robot, follow it, or block it; a distance of 2 meters should be kept;
5. DO NOT stand in the hallway or at the door during mapping, as this may cause mapping errors. After mapping, DO NOT move the base station;
For areas not covered by the map:
6. The robot will recognize areas not mapped during subsequent cleaning tasks and the user can tap the icon on the map of the homepage to update the map;
7. When the robot is relatively far away from a narrow passage, it may think that the passage is impassable after radar scanning. To increase mapping efficiency, the robot will skip relatively small areas. It will update the map during subsequent vacuuming tasks and complete the map with omitted narrow passages.

The specific steps to create a secondary map are as follows:

1. Ensure the robot vacuum is in a state where it has completed mapping the current floor and has saved it as the main map. Move the robot vacuum to the new floor that needs cleaning and place it in a suitable starting position on that floor.

2. Open the Narwal Freo App, find the option to create a secondary map in the map management settings, and follow the app instructions step by step. Allow the robot to perform a complete cleaning on the new floor to build the map.

Device Homepage > Map > Map Management > Create a secondary map

3. Once the secondary map is created, you can move the robot to the corresponding floor and select the appropriate floor map to start multi-floor cleaning tasks. Please note that we do not recommend moving the base station and robot together to another floor for mapping. If you do move the base station, make sure to place it back in its original position.

Narwal innovatively design a Anti-Tangle side brush. By dynamically retracting the side brush arms, it reduces the attachment between the brush and hair. The airflow created during vacuuming then guides the hair to be sucked up by the roller brush, effortlessly untangling hair during the cleaning process.

Freo Z10’s Anti-Tangle side brushes ensure smooth operation in two ways:


- During Cleaning: The side brushes automatically rotate forward/backward to loosen hair tangles

- Before Returning to Base Station: If tangles persist, the robot will activate a special detangling cycle while returning to the base station.


To maximize the Freo Z10's performance and minimize hair buildup, please follow these steps:

1. Clean the side brush Weekly (or After Heavy Use)

Note: If any non-human damage occurs within 3 months, please contact Narwal support for a replacement side brush.

2. Clean the Filter Regularly

We recommend cleaning the filter every two weeks (weekly if you have pets or long-haired occupants). A clogged filter reduces suction power, forcing the brushes to work harder and accumulate more hair. Tap the filter to remove dust, and if it gets damp, let it dry for 24 hours before reinserting.

3. Maintain Optimal Airflow

Replace the filter every 3-6 months and ensure the dust bag is kept under 80% full for optimal performance.

The Narwal Freo Z10 features an intelligent obstacle-detection system to dynamically adjust its edge-cleaning strategy:
1. Straight Wall Extension – The mop pad fully extends outward, ensuring complete coverage along flat walls.
2. Extend for Furniture Edges - When navigating furniture edges, the mop intelligently extends while swinging, eliminating blind spots with precision.
3. Automatic retraction – The mop retracts during turns, obstacle crossings, or navigation to avoid collisions.
4. Corner Reverse – In corners, the robot performs a targeted backward mopping pass to ensure complete coverage.
Featuring the industry’s first Dynamic Mopping Extension & Pressure System, the Freo Z10 delivers:
● Consistent 8N downward pressure even when extended
● Adaptive rotation speed (180 RPM normally, 120 RPM when extended)
This intelligent extension and pressure synergy ensures deep cleaning, effortlessly tackling stubborn dirt in edges and corners for truly comprehensive floor coverage.

The roller brush has been upgraded with a more flexible material, which can effectively reduce vibrations and lower the noise during operation.

The Freo Z10 uses carpet-friendly technology to clean your carpets without damage. Here's how it works:
● Precision Sensors: Uses advanced ultrasound to detect carpets accurately—no mistaking tile gaps or hardwood floors for carpets.
● Auto-Raise Mop: Lifts the mop 12mm when crossing carpets to avoid wetting or staining them.
● Power Boost: Automatically increases suction for deep cleaning on carpets without using the mop.

Important Notes:
‒ The default setting avoids carpets to protect them. To enable carpet cleaning, go to the app and turn on Carpet Mode. The steps are: Map Editing > Carpet > Clean the Carpet.
‒ Works Best On: Carpets under 20mm thick with pile height ≤ 0.7cm. Thicker or denser rugs (like rubber-backed ones) may not be detected properly.
‒ Safety First: If your carpets exceed the limits, turn OFF carpet mode in the app to avoid issues.

Dear user, the robot's height is 10.7cm. It is advisable to have a clearance of 14-15cm under beds/sofas. At this height, the robot can freely move in and out underneath furniture. If the clearance is slightly less, you can use furniture risers to elevate it, maintaining aesthetics while ensuring smooth movement for the robot.

The Narwal Freo Z10 can handle obstacle heights of up to 20mm on clean, dry surfaces. But due to conditions like humidity, it can only cross an 18mm threshold during mopping and vacuuming. If the threshold is higher than 2cm, the robot may have difficulty crossing it, so it's recommended to purchase the threshold ramp.

This is a normal & intentional behavior. The Narwal robot vacuum automatically adjusts side brush speeds based on cleaning needs:

Edge Cleaning Boost – The inner side brush spins faster when working along walls, ensuring debris is swept out efficiently from corners.
Wet/Dry Separation Control – During Vacuum and Mop task in a ZIP pattern, the side brush near the uncleaned area will operate normally, while the side brush near the cleaned area will retract into the robot's chassis. This ensures that the dust-laden sweeping mechanism does not come into contact with the wet, clean floor, preventing cross-contamination.

This adaptive brush system maintains thorough cleaning while preventing mess dispersion.

Our robot has 2 buttons, which can control the following functions:
Start Button: Short press to start/pause/continue cleaning tasks; long press for 2 seconds to turn on/off.
Recall Button: Short press to exit/recall to the base station; long press for 2 seconds to enable/disable child lock.
RESET Button: Short press to enter pairing mode; long press for 5 seconds to unbind the account and clear user data; long press for 10 seconds to restore factory settings.

The Freo Z10 robot indicator light status is as follows:
Off: Robot is powered off.
White breathing light: base station and robot are idle.
Blue solid light: Cleaning task in progress.
Blue breathing light: Cleaning task paused.
Red breathing light: base station or robot status is abnormal, or the base station and robot are disconnected.
Orange breathing light: Pairing or upgrading in progress.Freo Z10 Robot Indicator Light Meanings

Yes, the base station base can be removed for cleaning.

The Freo Z10 base station indicator light status is as follows:
Off: Idle/drying/antibacterial mode.
Solid light: Task in progress (cleaning/mapping/mop washing/recall).
Slow blinking: Pairing/upgrading/water inlet/outlet self-check in progress.
Fast blinking: Abnormal status/disconnected.

The Freo Z10 base station has 1 physical button that controls the following main functions:
Short press: Start/pause/continue tasks.
Double press: Start/cancel mop washing.
Long press for 2 seconds: End task.
Long press for 10 seconds: Enter/exit pairing mode.
Press 5 times quickly: Self-check for water inlet/outlet.

No, you cannot use other cleaning detergent or disinfectants in the Narwal robot vacuum or vacuum mop. Due to the precise structure and performance requirements of the machines, Narwal's special cleaning agent features a mild, neutral, low - foaming formula. It also meets the corrosion - resistant and safety requirements for the internal structures and components of the machines. Using cleaning agents from other brands may cause malfunctions in the machines, such as failure of dirt detection, abnormal water suction, water overflow in the base station, and shortened service life. Product after - sales issues caused by cleaning detergent from other brands are not covered by Narwal's warranty.

Freo Z10’s dustbag has the following advantages over the dustbin:
1. Larger capacity: The base station dustbag holds 2.5L, while the dustbin holds 800ml.
2. Maintenance-free: The dustbag does not require cleaning like the dustbin. When full, simply dispose of it.
3. Dust-free: The dustbag does not create dust when emptied, unlike the dustbin.

It is recommended to replace the side brushes/filter every 3 months, the silver-ion mop every 1 to 3 months, and the roller brush every 6 months to ensure cleaning effectiveness. The actual replacement cycle depends on actual wear and tear.