Product Help - Freo X Ultra

Dear user, Freo Z Ultra supports 2.4GHz WiFi only and does not support 5GHz WiFi.

Dear user, before mapping, please prepare as follows:
1. Ensure the doors to rooms to be cleaned are open so the robot can explore without missing any room;
2. Put away obstacles on the floor, such as wires, clothes, books, etc.;
3. Ensure there are no obstacles near the base station for the robot to exit the base station properly;
4. When the robot is mapping, DO NOT get close to the robot, follow it, or block it; a distance of 2 meters should be kept;
5. DO NOT stand in the hallway or at the door during mapping, as this may cause mapping errors. After mapping, DO NOT move the base station;
For areas not covered by the map:
6. The robot will recognize areas not mapped during subsequent cleaning tasks and the user can tap the icon on the map of the homepage to update the map;
7. When the robot is relatively far away from a narrow passage, it may think that the passage is impassable after radar scanning. To increase mapping efficiency, the robot will skip relatively small areas. It will update the map during subsequent vacuuming tasks and complete the map with omitted narrow passages.

Dear user, for the first use, press and hold the base station function key to start mapping. Constructing a map for a 120-square-meter house takes about 7 minutes. After mapping is complete, the robot will return to the base station, and you can then command it to start working.
(Note: Please DO NOT move the base station after mapping. If the base station is moved, you need to start mapping again. After mapping is completed, the map will be saved permanently.)

During the initial mapping, the robot can visually recognize and add carpets. During subsequent cleaning tasks, the robot will continue to explore and recognize carpets.

A: Go to the home page of the APP - select FREO Z ULTRA to enter the device home page - click "Map" on the upper right corner - click Map Editing - click "Map List" on the upper right corner and then the Re-create Map button on the upper right corner of the main map to re-create the map.

In the upper right corner of the App, tap Settings > AI Obstacle Avoidance > Avoidance Strategy and select between two modes: intelligent and safe.
Intelligent: The robot will adjust the bypass distance based on different types of obstacles recognized through visual identification.
Safe mode: The robot will take a safer bypass distance directly to reduce collisions. However, this may lead to a certain degree of omission in cleaning.

When the App is updated to 2.5.4 and the robot is updated to v01.01.10.37, users can set the frequency of heavy-duty detergent usage by tapping Settings (in the upper right corner of the App) > Freo Mind > Use Heavy-duty Detergent;
In the custom cleaning parameters with mopping, users can choose whether to use the heavy-duty detergent.

Dear user, you can set different floor materials for various rooms in the App (Map Management > Floor), including "Tile," "Wood", and "Cobblestone." The robot will automatically adjust mop pressure and humidity on wooden floors based on your configuration to protect the wood. It will optimize its behavior on cobblestones for optimal cleaning efficiency.

1. You are recommended to clean the dust bin and filter and clear hair on the roller brush and side brushes regularly, to prevent dust from overflowing during a cleaning task.
2. Check whether the dust bag is full. If yes, replace the dust bag timely.

Dear user, the robot will automatically lift the mop to vacuum the carpet, providing stronger suction power and avoiding wetting or contaminating the carpet.
Note: The robot can only recognize carpets with a thickness <20mm and a pile length ≤0.7cm. For thicker carpets, it is recommended to turn off carpet cleaning.