NARWAL SUPPORT

FAQ

Shipping & Delivery
  • Shipping & Delivery
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  • Return & Refund
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Shipping & Delivery

How long does order processing and shipping take?

Please allow 1-3 business days for order processing, followed by an additional 5-7 business days for delivery, depending on your location. Once your order has been processed and dispatched, you will receive a notification email with a tracking number.  

Please note deliveries may be delayed by unforeseen circumstances, including natural disasters such as floods, tornadoes, blizzards, locust swarms, or extended lockdowns. Rest assured, we will always strive to get your order to you as quickly as possible.

Do you support cross-border delivery?

We only support domestic delivery within the United States. Please note that due to delivery constraints, the following areas are currently not supported: 

American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Puerto Rico, Alaska, and Hawaii.

Shipping areas within the United States

Due to delivery reasons, the following US areas are temporarily not shipped:

American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Puerto Rico, Alaska, and Hawaii.

If you have any questions, please feel free to Narwal support (support@narwal.com)!

Will all the items in my order be delivered in a single shipment?

You will receive a shipping notification email once your order has been shipped. Please note that due to varying shipping methods used for different products, items in your order may be sent in separate packages and may not arrive simultaneously.

Can I change the delivery address after the order has been shipped?

Unfortunately, once an order has been shipped, we are unable to change the delivery address. Please ensure that you enter the correct delivery address before placing your order. If the address is incorrect and you are unable to receive the order, please refuse the order upon delivery and contact our Customer Service for further support. 

Can I cancel the order after it has been shipped?

Unfortunately, once an order has been shipped, we are unable to cancel it.  Please refuse the order upon delivery and contact our Customer Service for a return. 

How long will it take to get my order?