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Reviews

All Reviews

Reviews

Based on 1008 reviews
83%
(833)
12%
(116)
3%
(33)
1%
(13)
1%
(13)

This thing is amazing! It does such a great job both vacuuming and mopping. I only wish I bought it sooner.

This thing is seriously awesome. I’ve only done one cycle so far but it did an amazing job on my floors. It is HUGE so it doesn’t get in the nooks and crannies but I’m fine with this thing reducing my workload. Love it already.

Amazing

This is our fourth robot vacuum and I couldnt love it more. Its so quiet and so efficient. Very pleased with the purchase!

Amazed

For the money I dont think there is a better vacuum mop combo. Our floors shine, the device is quiet, and the navigation is top notch.

Excellent

Anything that does cleaning for you without you having to lift a finger is awesome, and this is exactly what this robo vacuum is! It doesn't quite get into the grooves or corners, and of course under tables and chairs is a challenge.

Great robot

Works well, no complaints

Top notch!

Outstanding! Product does everything at promises to do incredibly well. Easy to operate And set up.

Great little vacuum for someone who hates to vacuum

This is the husband writing this review, who, to be honest, was highly skeptical about a robot vacuum cleaner. My wife, however, has been coveting one for years. I finally decided to do some research and buy her one. I do not remember how I came across the Narwal brand but it was being compared to a Roomba S7. There were several video reviews plus those on the product page that were mostly exceptional ratings. So, I thought we would give it a whirl. When the vacuum arrived it was well packaged, Think it would take some effort to damage the machine the way it was packed. Unpacked, read through the assembly instructions and the user manual ( yes I actually do read the instructions.). The assembly was fairly straight forward and we were ready to get going. Now, here is one of the few negatives..we downloaded the app and followed the instructions it contained. But we could not get the Narwal to connect to our network. It kept saying the phone was not connected to the internet. I tried for quite a while to figure out what was wrong, but no luck. I finally found a customer service number for Narwal which I called. The customer service rep was outstanding. He walked me through my settings, which were fine, then went to the app settings. Evidently there are three setting within the app that need to be turned on. That was it. Smooth sailing from there on. Narwal customer service rocks.their manual, not so much. It has been very entertaining to watch the Narwal work. It mapped out the house fairly quickly. We have wood laminate floors throughout with one large area rug in the living room. In mapping the house, the Narwal even identified the rug and two door mats so we could designated special setting for just the rug. Now the only other negative is that the Narwal does not let you know when the dust bin is full. I found this out while watching the vacuum on the app map as it was cleaning. As it vacuums an area it shades in that area as it goes to tell you where it has cleaned. I noticed that although the Narwal was still moving around a room, it was not shading it in. That is when we checked the dust bin to find it packed full (we have dogs). Lesson learned. Now we just check it regularly. Overall, my wife (and I) are impressed with this Vacuum and would recommend it highly. I would say that is a great value and quality product.

Amazing robot vacuum!

I love the vacuum so far its doing an excellent job. I had issues with getting it setup and connected to Bluetooth and internet but was able to resolve it by changing the settings on my router. I do think the app can use some improvements for marking no go places and mapping carpet.

I like it, does the job for me!

I spent several weeks searching and reading numerous reviews before selecting this machine. I really like this vacuum cleaner; its sensors are very sensitive and it can reach most places including edges along the walls. It does an excellent job vacuuming our thick, shaggy carpet, and it also effectively vacuums and mops our imitation wood floors

Beyond expectation

This is definitely a surprise. Great connection to App so you can literally control it with your phone.

It comes with a detergent as well so can mop clean and with efficiency. Have been loyal customer with Narwal and this is of no doubt one of the best shopping experiences ever.

It does exactly as advertised

I have used the product for a couple of weeks now and it does what it advertises: it made our lives simpler in that we don't need to upkeep the cleanliness in our household.

If you expect it to clean everything to be spotless, that's unfortunately not the reality of the product, but it does more than probably even a clean would, where it would go under beds, tables, and other furniture, if it can fit in there.

Definitely worth the price in the long run.

It is so quite when cleaning, better than roborock s8

I would say this is way better than Roborock S8. It is so quite when clearning. I used to not turn it on when wroking from home when i use other cleaning robot. But this one is really different, it is so quite and does it job. The suction power has no issue in handling carpet and cat family. Stairs are detected and avoided as well. The app interface is good and when cleaning the latency is really low.

Best robot vac

This is an amazing product. Does everything you want it to with (knock wood) no issues. Far superior to any other robot vac out there. And it mops & dries! Well worth the money!

Expensive but worth it

I have a lot of hardwood floors and it's always been a pain to keep them clean. Mopping in particular has been horrible due to lower back pain issues. Vacuuming would happen intermittently through out the year and mopping prior to major holidays. This thing has changed all of that. I can't believe how well it gets into corners and how good my floors look on a regular basis. I think the best part about it is the ability to do anything else while it's working away. I'm hooked for life on this tech.

Narwal Leeds in innovation, it doesn't follow the pack, or make glitzy items.

The robot does what it claims.

Longevity?
If issues arise, updates will follow.

Robot is A+ so far.

Solid high-end vacuum + mop with little maintenance

Overall this is close to the highest-end robot in the market but not the most expensive ones that cost too much. Nice features vs. price balance that I was looking for.
Pros:
- Solid suction and mopping performance with low noise. The dirt in the dirty water tank shows how well the mopping is compared to my previous robot with no spinning or vibration on the mop.
- Low maintenance. The brush is truly not tangling ANY hairs (two girls at home but no pets). The throw-away dust bag lasts 3 weeks for me and is a reasonable alternative to the other products with a large dust collection box.
- Doesn't have cameras like the most expensive ones. No privacy concern.
- Product and app looks neat. Didn't have any issue setting it up. Properly notifies about situations such as clean water running out or dirty water tank being full.
Cons:
- When the dust bin is close to full there seems to be a chance that some dirt comes out when the robot goes in or out of the station.
- Still a bit expensive if you don't have any discounts.

Efficient, Quiet, and Cat-Friendly

I recently purchased this robot vacuum cleaner, and I am thoroughly impressed with its performance. The vacuum works exceptionally well, efficiently picking up dirt and debris from my somewhat messy living room. One of the standout features is how quietly it operates; it's so quiet that even my cat, who is usually terrified of vacuum cleaners, isnt afraid of it at all. The instruction manual is clear and easy to understand, making the setup process a breeze. Additionally, the mapping process is seamless, allowing the vacuum to navigate and clean my home effectively without any issues. Overall, I am very satisfied with this robot vacuum cleaner. It has made maintaining a clean home much more convenient and stress-free. Highly recommended!

LOVE my Narwal!

Let me start off by saying I have an Alaskan Malamute. She sheds hair like it's her job in life. Due to a new health condition, she also drools before snacks and meals. I've been trying to keep up with her with my Dyson cordless vacuum and a robo vac from another manufacturer, but it seemed hopeless. Then my girlfriend introduced me to a prior generation of the Narwal robo vac. I was blown away, but I still didn't love that you had to change the mop pads when you wanted to mop. The Narwal Freo X Ultra takes that step completely out of the equation! I can now schedule Narwal to vacuum in the morning before I get up and in the evening before I get home. I can even have it spot clean rooms that have extra fur or mop up after my pups drool sessions. If it wasn't for Narwal, I think I would have lost my sanity. I would highly recommend Narwal to anyone looking for a top-of-the-line robot vac/mop that cleans up after the toughest messes.

Great and smart cleaning experience!

The Narwal Freo X Ultra's smart features have revolutionized my cleaning experience. Its powerful suction and intelligent sensors ensure a deep, thorough clean every time, while the app integration allows me to customize cleaning schedules and monitor progress from my smartphone. I'm amazed by the vacuum's ability to transition seamlessly between different floor types, automatically adjusting its cleaning modes for optimal performance. The Freo X Ultra's sleek, modern design is also a perfect fit for my home, blending in seamlessly with my decor. This is the ultimate robot vacuum for the tech-savvy homeowner.

Does what it says

I have been an autumn vacuum owner. I have been a robot vacuum owner for years. I used to buy the best from the other company that starts with R.
Aside from that other company is very first model all of their subsequent models have fallen short and literally fallen apart In about a year. I used to buy their moppers and their vacuums. I have a very high traffic household with two big dogs so I really needed extra help with the robot machine. When the last robot died in less than a year, I knew I was In trouble.

I shopped for months looking for something that does what they say theyre gonna do. I came across the brand new vacuum that starts with D and tried to buy it, but it was out of stock. It didnt have a mopper, but I was willing to Just something that actually works properly. Thank goodness it was out of stock because my girlfriend told me about the Narwal.

Never heard of it before and I try to do some research. There wasnt too much I could find but what I did find and other reviews looked promising. I know I could return it if it was Another false promised by robot vacuum company so I sucked it up and gave it a shot. I use the coupon codes and also bought the accessory pack. Here we Are over one month with this machine and I couldnt be happier.

First of all, its beautiful. I actually just renovated my home and the color game, the popular white and gray and so this robot matches perfectly with my home. Very clever on the designer part. Functionality is absolutely amazing. The app and the menu system is so easy to use and it connected immediately to my Wi-Fi. I was able to program daily sweep schedules in the middle of the night so I always wake up to a clean floor. Being able to choose the zones where I just want the kitchen swept, for example, is such an awesome feature. And of course, the mopping was the true test and Was simply blown away with this thing my floors I love that it goes home around every couple hundred square feet, depending on what you said it for and it cleans its own pads and it even empties the water and takes in more clean water.

Me This machine is a dream come true!!

If you have any pet, buy it. If you love clean, buy it. If you don't want to waste time, buy it.

We have one dog and two cats, and I have been struggling with floor cleaning for years. I used to clean floor every Saturday, but the floor will be full of pets hairs and dirts around Wednesday ish. And every time it takes me at least one hour because I have to vacuum then mop. I also have hardwood floor, carpet, and tiles so every time I have to change the cleaning tool or head. A lot of works on the floor maintenance even though the floor still bothers me as a OCD guy.

I used other products such as Xiaomi and iRobot before and honestly it doesnt work well so I always doubt if cleaning robot really works until the Narwal Freo X. This product is absolutely mind-blowing! Totally saves my life!

? smart: it automatically recognizes the floor type and choose the vacuum or mop mode on its own.
?vacuum: powerful suction with quite sound control, its incredible how easy to dump the trash, just one simple press. Completely amazing.
?Mop: so amazing it actually has clean water and dirty water tanks, and robot can wash, dry the mop after the run. Its completely insane! I am so relieved that I dont have to wash the mop anymore!
? quite: I cant believe how quite it is, I dont feel uncomfortable at all with its sound even when I have a zoom meeting.
? Easy Use: its so intuitive to use and super clear instruction on the set-up. Only takes me 10 mins from opening the package and machine started running. And everything can be done with your phone and its honestly super easy, almost zero maintenance except pour the dirty water tank and refill the clean water tank.
?Charging: such a fast charge and great battery life, it only costs 20% of battery to completely clean my 900 sqft area.
?Design: beautiful design can fit into any type of home, well rounded corner with smooth curve.
?Quality: so well made and no any quirky issues whatsoever.
?Size: small size that can fit anywhere.

I believe some people may have a hesitation about the price as I did in the beginning, but after using for weeks, I am glad I made the correct choice, you got the top quality for this price. And I believe its a completely economic choice when it runs for a long term, not only physically and also mentally to have a clean floor without any stress.

Finally

I have long hair. There's a cat that sheds. There are 3 teenagers and all their friends tracking through the house daily. There are grandparents that visit on the regular that can't stand loud noises. There are carpeted floors, tile floors, engineered wood floors that are finicky about water. All this and I'm usually working from home to boot.

1. Truly the brushes do not need to have the wads of my hair fetched from them!

2. I'm able to set wet mopping for tile floors while setting it for low moisture for the finicky crappy engineered wood floors.

3. I'm able to set the suction mode to quiet so it can run during the day while I'm working or at night while we are sleeping and not bother us with noise.

4. I can set routine tasks... so I can say vacuum everything on this day. Or vacuum and mop on these days... see where I'm going with this? Like yes vacuum most days but mop Monday and Friday during the day.

5. It does not bump anything. Who knew you could have a robot that doesn't just slam around your home? Don't worry Annie... you're okay.

6. Connectivity... alright so I have an advantage here over most people because I am a dev type person. It does need 2.5 ghz wifi. So if you have a router that does both 5g and 2.5 g and you're getting into having smart plugs, door locks, cleaning robots, you can on most routers set your router to have two different SSIDs: one for 5g and one for 2.5g. Do this. Then I did have trouble getting it to connect to my 2.5g until I logged into my router directly and changed the encryption protocol to personal and wpa2 and then it connected with no issues.

7. When mapping your house, where reasonable, move everything off the walls. The more it can trace where the immovable walls or objects are, the better clean you will get.

The app has a lot of features. It however does not refresh its connection well. So when you navigate away from the app, don't just swap screens, actually back out until you're back at the main screen then swap to whatever other app. This will resolve the weird "not connected" error message you get.

When we had a spill earlier this week, I set a zone on the map and told it to go clean it up and boom, it did.

This week's goal is to setup through alexa that when my geofencing determines that my cell phone has left the house, to go send the robot to vacuum my bedroom. See where I'm going with this? Should be able to set up this routine through the alexa app. Looking forward to days when I do bother to go to the office, I come home to a freshly vacuumed bedroom. Maybe I'll go to work more often.