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Narwal Freo X Ultra Robot Vacuum & Mop

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Leading 8200Pa Suction

99% Particle Removal on Hard Floors

All-in-One Base Station

Auto Washes, Dries, and Cleans

Mops Until Spotless
Mops Until Spotless

DirtSense™ Technology

Certified Zero Hair Tangling
Certified Zero Hair Tangling

Officially Certified by TÜV and SGS

Tri-Laser Navigation & Avoidance
Tri-Laser Navigation & Avoidance

Walk Through the Perfect Route

7-Week Dust Storage
7-Week Dust Storage

Self-Contained Dust Processing

Exceptional Vacuum Power

A synergy of raw cleaning power and smart features that leave dust, dirt, hair, and fur with no place to hide.

Mops Until All Cleaned

Actively targets and cleans dirt until your floors are flawless.

DirtSense™ Technology for Stubborn Stains

Wastewater is monitored to determine how clean floors are. If they’re not spotless, Freo X Ultra cleans until they are.

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Intelligent Dirt Detection

Sensors and algorithms accurately monitor the color and particles in the wastewater and target cleaning accordingly.

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Scrubs Away Stubborn Stains

Hard scrubbing lifts away deep dirt with Patented Rouleaux Mop* heads that maximize mopping coverage.

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EdgeSwing™ for Accurate Edge Cleaning

Skirting boards, tables, and corners no longer require a make-up clean with the handheld—just set and forget.

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Truly Maintenance-Free

Realize the dream of having a do-it-all automated cleaning machine.

Millimeter-Precision Obstacle Avoidance

A tri-laser array monitors surroundings to avoid small and low-lying objects. Side-laser enables the robot to clean within millimeters of them.

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LiDAR 4.0 Navigation

360° scanning allows Freo X Ultra to calculate and execute an optimized cleaning path as it traverses your home.

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Intelligent Cleaning in Any Environment

Automatically adjusts the way the robot cleans based on room dirtiness, floor type, and even the weather.

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Specifications

Robot
Dimensions

35.0*35.0*10.7cm


Weight

4250±100g


Color

White & Grey


Battery

5200mAh Li-ion battery


Maximum Output Power

65W

Base Station
Dimensions

Length*Width*Height: 41.5*37.0*43.4cm


Weight

8500±100g


Color

White


Maximum Output Power

65W

Hear From Our Community

Support

Manual
  • Manual
  • FAQs

Narwal Freo X Ultra User Manual

Download
How to update the robot firmware?

1. On the Robot Homepage, tap Settings in the upper right corner and check the current firmware version of the robot.
2. When Auto Update is switched on, the robot will automatically update to a new available firmware version. If the Auto Update is switched off, you can tap the Check for Update button to see if there is a new firmware version and trigger the update manually.
Note: You should turn on and charge the robot in the base station to perform a firmware update.

How does the robot work in a duplex or double-story house?

1. If your house has more than one floor and you want to move the robot to clean other floors, you need to create a new map through Map Management > Multiple Maps before first-time cleaning. Up to four maps can be created in the App.
2. You can move the robot to other floors and create a map without the base station, and the Freo Mode is not available on this map. During a mopping task, the robot could not return to the base station for mop washing either;
3. You can move both the robot and the base station to a new floor and create a map with the base station. There are no limits when the robot is cleaning on this map. But you need to move the base station to the floor too when performing a cleaning task every time.
Note: Before the robot executes a cleaning task on other maps, you need to manually switch to the corresponding map.

Can I lift up the robot and carry it to a zone where the robot fails to reach during mapping or cleaning?

You cannot lift the robot up during mapping for it will influence the mapping results.
When performing a cleaning task, the robot needs to position itself on the map. If it is lifted up and carried to a zone not on the map, the robot will fail to position itself, and the cleaning could not be continued.

Do I need to put away the rug when the robot is cleaning?

The robot can identify rugs during a cleaning task. If you do not want the robot to clean a rug, you can select to skip rug through View > Map Management > Edit Rug, and the robot will avoid the rug during cleaning.

Do I need to turn off the robot and the base station?

After the cleaning task is completed, the robot will return to the base station for charging on its own. After a certain period of time, the robot will enter into the low-power mode and the base station will turn off its screen;
The base station will only be turned off when the power cord is disconnected. If you want to turn off the base station, please unplug the power cord of the base station.
When the power cord is disconnected, the robot will not be able to charge and it will be turned off when the battery runs out. Please connect the power cord to the base station and charge the robot before the next cleaning task.
Note: If the product is not used for a long period of time, turn off the robot and base station when fully charged and recharge them at least once every three months to avoid over-discharging the batteries.

What’s in the Box

Also included in the box

1*Zero tangling brush, 1*Dustbox filter, 1*Power cord, 2*Filter sponges, 3*1L Disposable dust bags.

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Base Station for Freo X Ultra

All reviews

Customer Reviews

Based on 26 reviews
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Sherri

Love it

L
Lisa

I love my Narwall Freo X! Vacuums the house and then mops! Does a beautiful job! We have 4 dogs....lots of dog hair. The vacuum handled it perfectly. 👏

D
Dale Schotte
Amazing Machine !!!

I have had the Freo X Ultra for a month now, and this thing is amazing!!!!!
It vacuum and mops my floors perfectly and this thing has more than exceeded my expectations.
The mapping software is so accurate an precise, and the ability to adjust No Zones is great. Even when I think my floors are spotless this thing comes back with dust, dirt and grime. Thank you for making an amazing product.

Y
Yan Wang
freo x ultra makes my life easier

I own freo x ultra for over 2 weeks.

A few reasons I love about it:
1. super easy to set it up;
2. the dust bag keeps the base station and the robot itself looking clean. It can hold up to 7 weeks dust. all i need to do is replacing it with a new one every 2 months;
3. mopping is FANTASTIC! the result is as clean as cleaning with a bissell wet vacuum myself;
4. the base station cleans and dries the mop head itself

A few things I wish it can be improved on:
1. Vacuuming. it does pick up a lot of stuff from the floor and keep the floor clean. However, by comparing the result with dyson v15, there is always rooms for improvement;
2. avoiding small object on the floor. My friend who own cats suggested me to put a grape on the floor and test to see if the robot will avoid it while vacuuming. (according to my friend, her cats poop on the floor sometimes and the size of the poop is a grape) From my test experience, the robot pushes the grape around instead of avoiding it.
3. cleaning solution for mopping. the price is $30, which is pricy. I wish narwal can make it more affordable (maybe around $10). or, replace with an empty solution bottle that I can use major floor cleaning solution in the market (pine-sol, fabuloso, mr clean) instead.

overall, i recommend this product.

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JetsonGal
Love it!

This new Narwal is the best thing ever! I run it every night when my kids and grandkids are visiting. Does an amazing job.

R
Ryan Magruder
Amazing Robot Vacuum

This freo x ultra vacuum works perfectly! I upgraded from a different vacuum company and this one is so great. It's suction is great and the mopping works perfectly. My floors haven't been cleaner. It auto maps the floors and recognizes carpets and displays it on the map. Even when I removed a carpet or moved it around, the vacuum adjusts and displays the new info on the app. My old vacuum would just keep the old information and never update. I love the customization options in the app for all sorts of cleanings. But if you want a more hands off approach, just let the vacuum decide for you with the freo mode! Overall a 5/5 product.