Extended Warranty Plan for Narwal Vacuum Mop S10 Pro


Available for purchase up to 1 year (365 days) following the purchase of your Narwal product.

Extended warranty and mechanical breakdown coverage

  • Covers mechanical breakdown, battery failure, and power surge
  • Unlimited repairs up to the manufacturer’s suggested retail price (MSRP) of the device
  • If necessary and at our discretion, you will be provided with one product replacement

Following your purchase of Narwal Care, you will receive a warranty activation email.

To activate your Narwal Care plan, please confirm the order information contained in that email.

The Narwal Care service contract is administered by Servify. Plan terms and conditions can be found here.

1-Year Extended Warranty Plan for Narwal S10 Pro

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Everything about NarwalCare Powered by Servify™

Unlimited Repairs up to the MSRP ( $429.99 for Freo X Ultra) of the devicePlan Details
Repairs will be completed with new or refurbished factory specific parts. Should a replacement be provided, at our discretion, it will be of like or similar features.

You may obtain service or claim support by using the Consumer Web Portal at https://narwal.servify.com, by emailing theAdministrator at us_claims@servify.tech, or by calling (toll-free) 1-833-313-3331.

Access plan terms and conditions here.

Payment Options
Available for purchase up to 1/2 year following the purchase of your Narwal Freo X Ultra
Plan remains active for one/two year after the expiration of your manufacturer's warranty, unless canceled by customer, Olibgor (Northcoast), or the Administrator (Servify).

  • Repair Options
    •Unlimited Repairs up to the MSRP value of the device in any 12/24-month (1/2 year) rolling period
    •One (1) replacement every 12/24 months (1/2 year) rolling period

    Repair and Replacement Practices

    In the event of a claim, the device will need to be sent to a Narwal Authorized Repair Center.
    • The Administrator (Servify) will provide a prepaid shipping label.
    • Device will need to be shipped to the Authorized Repair Center, where it will be inspected.
    • Inspection will determine the extent of damages, and if those damages fall under the scope of the NarwalCare plan. Inspection will also determine if the Narwal device is repairable or if a replacement device is necessary.
    • Once repairs and/or replacement are finalized, the device will be shipped back.

    Replacements are provided at our discretion, and will be of equal or similar features. If the Narwal product is determined to be covered, shipping is provided free of charge. If the Narwal product is determined to not be covered, the expense will be incurred by you

    Customers have the option of canceling at any time. Customers may cancel by contacting Narwal or Servify directly, either by phone or email. Unless a claim is filed within the first 30 days, and a customer cancels within the first 30 days of purchase, they will receive a full refund. If a claim is filed within the first 30 days, any refund would be minus any claims expense. If a customer cancels after the first 30 days, they will receive a prorated refund, minus any claims expense.

Frequently Asked Questions

  • 1. How do I purchase Narwal Care?

    You can purchase Narwal Care when ordering and
    purchasing your Narwal product directly
    from the Narwal website. If you have already purchased your Narwal product, you
    may still be eligible to purchase a Narwal Care plan directly from Narwal.

  • 2. When can I purchase Narwal Care?

    Narwal Care can be purchased up to 365 days (1 year)
    after the initial purchase of your Narwal device.

  • 3. When does coverage start?

    Coverage under your Narwal Care plan begins when the manufacturer’s warranty of your device ends.

  • 4. How much does Narwal Care cost?

    For Narwal Freo X Ultra, Narwal Care costs $69.00 for a full year of extended warranty and echanical breakdown coverage and $109.00 for two years of extended warranty and echanical breakdown coverage.

  • 5. What does the plan cover?

    Narwal Care covers mechanical breakdowns after the manufacturer warranty expires, battery failure, or damage due to power surges. For full details, please review the Terms and Conditions.

  • 6. How do I file a claim? What can I expect from the claims process?

    You can file a claim at your convenience by visiting http://narwal.servify.com. You can also speak to a Narwal Customer Care Expert by calling 1-833-313-3331 or by emailing Servify directly at narwalcare@servify.com.

  • 7. Is there a service fee if I file a claim?

    There are no service fees associated with your Narwal Care plan.

  • 8. How many repairs or replacements can I receive under Narwal Care?

    Your Narwal Care plan will provide unlimited repairs up to the manufacturer’s suggested retail price (MSRP) of your device. If needed, and at our discretion, a replacement Narwal device will be provided.

  • 9. Can I cancel my Narwal Care plan?

    Yes, your Narwal Care plan may be canceled at any time. If you do decide to cancel your plan, you will receive a prorated refund minus any applicable claims expense. For full details, please review the Narwal Care Terms and Conditions.

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